Return Policy

Cancellations & Refunds

Not satisfied with your order, no problem. Humble Bed offers a 30-day money back guarantee. simply contact us at returns@humblebed.com to initiate the refund/cancellation process.

DO NOT throw away the boxes or packaging materials!

Additional costs

All orders canceled after 48 hours are subject to a $20 administration fee. If the order is shipped, you (the buyer) will also be responsible for return shipping charges. Refunds will only be issued to the original payment method.

Warranty Policy

Humble Bed offers a limited warranty on all products purchased through our online store. Warranty acceptance and claim processing is provided by our sole discretion and handled on a case by case basis.

This warranty covers any defects in material or workmanship in all new products (as covered by this warranty). Warranty duration, unless otherwise stated is 90-days and begins on the date of purchase. Please refer to our "cancellations & Refunds" above for details on return options during the warranty period.

This warranty does not cover any problems caused by:

  • misuse of the product, including commercial use, accidents, abuse, neglect, heat, and humidity
  • modification or any misuse contrary to the intended uses of the product,
  • damage caused by other equipment or
  • consequential damage, incidental damages or any costs related to construction, setup and assembly as incurred by 3rd party involvement.

This limited warranty applies only to hardware products licensed and sold by Humble Bed, any manuals, media, or documentation are licensed and warranted where applicable in accordance to separate written agreement.

Humble Bed will not provide any warranty coverage unless the claim complies with all terms of this warranty statement and the proper return process and procedures are followed.

To request warranty service, contact us directly within the warranty periods. Any communication past the milestone marks of the warranty (30-day mark and 90-day mark) are not covered by this warranty.

Your identity and order information will be collected, and the warranty verified as a valid purchase by a representative. You may be prompted for additional information or required to decide upon competing alternatives for resolution.

Damaged or defective products returned to us must be properly packaged in the original packaging, or acceptable packaging and shipped with the pre-paid shipping label provided.

Return Shipping

We may require pictures or videos as proof of defective/damaged items to issue a full refund. All returns must be in original packaging along with all accessories in the original shipment. If the original packaging is not available new packaging must be provided at the customers expense. 

A tracking number must be provided to Humble Bed with our confirmed delivery to complete the warranty transaction. Please allow 2–5 business days for the refund to issue once the item has been received, or we have stated your pictures are counting as your return.

If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability and alternatives may be offered.

Unauthorized returns will not be accepted, and any shipping charges will not be reimbursed.

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