Shipping / Delivery Policy

Learn how we get the latest bedroom furnishings from our doors to yours.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order and pre-authorized your credit card for the purchase.

If you've placed your order during our scheduled hours (up to 4pm Est), we automatically reach out to our suppliers and confirm if your products are available for shipping. If your order was placed after 4pm Monday to Thursday, we will resume inventory confirmations by 8am the following day. If placed on Friday after 4pm inventory confirmations will resume on the following Monday at 8am. 

If your item is unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment after we will process the charges pre-authorized by your credit card company and fulfill the order.

Order Shipment:

Humble Bed will issue a second email when we fulfill your order. Containing your tracking number and direct link to your order tracking.

If your item(s) are available for shipment and we processed the pre-authorized charges, we will schedule pickup for delivery from our supplier the next day allowing any changes or cancelations to be made.

Once the order ships the sale is final and cannot be adjusted.

For large shipments we utilize Freight Simple and for smaller shipments we use UPS Canada. 

If you do not receive tracking information when your order ships, please free to follow up with us at orders@humblebed.com 

Shipping Zone Pricing

Shipping is free on all orders above $400, for orders less than $400 there is a flat rate fee determined by province and service choice. 

Province Standard (7 to 14 business days) Express (4 to 7 business days)

Alberta

$225

$455

British Columbia

$245

$490

Manitoba

$225

$455

New Brunswick

$280

$560

Newfoundland and Labrador

$260

$525

Nova Scotia

$280

$560

Ontario

$175

$210

Prince Edward Island

$260

$525

Quebec

$210

$245

Saskatchewan

$245

$490

Shipping time is on average, and not guaranteed.

Free Shipping does not follow the paid shipping time frame, on average 10 to 15 business days in transit. 

Shipping to P.O. boxes.

We only ship to a valid street address and cannot deliver to P.O. boxes.

Inside Delivery

We do not offer inside delivery. The driver will leave your package by the front door, driveway or in rare cases curbside. 

Delivery of defective/damaged merchandise.

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

  • Sending you replacement parts or accessories or
  • Replacing the product (if incorrect product arrives)
  • We’ll also cover the cost of shipping!

Contact returns@humblebed.com with your name & order number and send along a few photos of the item’s condition. One of our team members will reach out to help. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

View our full Return Policy here.

For any questions, please email andrew@humblebed.com