Humble Bed does not offer a return or exchange program. All orders and sales are final and non-refundable.
Our return policy does not apply to defective products or returns due to our error! Please see below for more details.
Should you change your mind, we offer a minimum of 6 hours after you've placed your order, right up to the order shipping to cancel the order. There are no cancellation fees for cancellations. All requests must be received via email at firstname.lastname@example.org for processing. We are unable to process any request received by phone calls or text messaging.
Defective Products and Returns Due to Our Error
Sometimes even the most skilled craftsperson can make a mistake. We want you to love and adore any product you choose to buy from us, if there are mistakes with your order, we’ll make it right by:
- Sending you replacement parts or accessories or
- Replacing the product (if incorrect product arrives)
- We’ll also cover the cost of shipping!
Definition of a defective product
- A defective product is an imperfection in a product that has occurred because of a manufacturing design or flaw.
Examples of what is not a manufacturing defect:
- Damage that is a result of misuse, storage, transportation and normal wear and tear.
- modification or contrary to the intended uses of the product,
- consequential damage, incidental damages or any costs related to construction, setup and assembly as incurred by third party involvement not associated with Humble Bed.
Damages from shipping.
Afraid your order will arrive damage? Fear not! Humble Bed uses freight insurance on all orders, and we still consider damages from shipping to be product defects.
Please note that any damage to the shipping packaging does not count as a product defect and only damaged products will be considered.
All defective merchandise must be reported to Humble Bed within 7 days of the time of receipt. Our representative will need pictured evidence of product defect(s) and will manage each claim on a per case basis. For more aid, please contact email@example.com